The role of technical support is to help customers in solving their problems arising while using Ad Nr. 68818 (Work, employment in Germany ), Germany

The role of technical support is to help customers in solving their problems arising while using Yandex services.

The main responsibilities of a Support Service Specialist:
- Respond to user e- mails
- Respond in chats
- Respond to phone calls ( in some cases, to resolve the client's issue you need to contact client yourself )

Requirements
- Effectively communicates in German, both written and verbally
- University Degree/ incomplete higher education (IT or related area preferred)
- English level – Intermediate and higher
- Experienced computer user
- laptop or desktop computer and headset
- connected cable high- speed Internet
- Russian language skills are a plus

Our ideal candidate:
- is able to solve a range of tasks independently
- is accurate, diligent, responsible
- is ready for intensive training
- has analytical mind
- active, sociable and empathic
- loves people

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