Questions from the online newspaper website users

Why didn't I get the registration email?

This can be for various reasons: 1) not all emails reach their addressee or may take too long to reach their destination; 2) you may have installed a filter against unwanted ads and the received email was deleted or placed in another email folder; 3) when registering, the email address was specified incorrectly. In any case, you can do the following: Go to the login page by selecting the "MY ads" item in the main menu at the top of the page, click on the "Remind password" link and enter the email address you registered with. You will be resent the registration email. You can also send an email to the site Support Service Team specifying your name with which you registered and your email address. You are sure to receive a registration letter at the earliest possible time. Contact us

Why is my ad placed just in the category rather than on a dedicated page?

The Terms of placing ads (clause 5.6.) state that the advertisements and other content entered by the user shall be of high quality regarding the search engine optimization: voluminous enough (at least 1000 characters), unique (not repeated on other sites), written or translated by a human. All advertisements, messages about sites, business cards, and other user information that is not high-quality regarding the search engine optimization, shall not have a dedicated page on the site and shall be published only in the category, without the possibility of making comments, displaying the map, price list, placing photos and other data.

For an ad to be placed on a dedicated page, it shall contain information that is detailed enough. The ad placement page contains a message stating which ads do not appear on a dedicated page. If you add enough text, the ad will automatically be placed on a dedicated page of the website.

What are the restrictions on the site for photos posted along with the ad?

On our site, along with the advertisement, information about an event, positions in price lists and in some other cases, the user can post photos in which the user has copyright. However, not all photographs (image files) can be uploaded to the site, because users’ browsers, as well as the Internet bandwidth, do not allow showing too large files or files in rare formats. Please note in each case what restrictions are placed on the photos you upload and check whether your photos comply with these restrictions on the website.

In most cases, photographs (image files) shall comply with the restrictions that follow:

Please note that when uploading to the site, the photo file will be automatically processed, to fit the size for displaying the image on the site; a small preview image will also be created. Thus, the uploaded file and the file posted on the site will differ from each other, so we recommend that you check the result of placing the photo.

If you have added a photo or replaced the already existing one with a new photo, you will have to wait, until the ad is checked by the site Support Service and the site cache is updated; it may take several hours. You can find out about the work of the Support Service in the Website Terms of Use and, in some cases, on the authorization page as well. If even after checking and updating the information on the site you still see your previous photo along with the advertisement, refresh the page in the browser: in some browsers, to refresh the page, you need to click on the page update symbol or the "F5" button on your computer keyboard.

My site has already been registered with the directory administrator. How shall I edit the information myself?

You have to register on our website and write a letter to the site Support Service, where you should specify your name, which you registered with, and the address of your site. Contact us

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